FAQ

The list below is intended to provide quick answers to the most commonly asked questions. For more complete information, please consult your Declaration of Condominium, Homeowner’s Handbook, and Rules and Regulations.  You can find a copy of each of these documents under the Documents/Forms tab.

If you have any additional questions, please contact Building Management by clicking on the “contact us” link.

Frequently Asked Questions

  1. Is smoking or drinking allowed in the common areas?
  2. Are pets allowed?
  3. Can I lease or sublet my condominium?
  4. Can I sell my condominium?
  5. What is the policy relating to drug and criminal activity on the property?
  6. What can I do in the common areas?
  7. Are food and beverages allowed in the common areas?
  8. Can I leave my personal property outside?
  9. What are the noise restrictions?
  10. What is the window policy?
  11. Can I add a shade or awning to the outside of my window?
  12. Are signs permitted?
  13. Can I use a charcoal, gas or wood burning grill?
  14. What can I put on my balcony?
  15. What can I put in my storage unit?
  16. Can I adjust the heating, lighting or air conditioning in the common areas?
  17. What should I set the temperature at in my condominium when I’m away?
  18. Should I "air out" my condo?
  19. How do visitors enter the buildings?
  20. How do I dispose of my trash?
  21. What is not permitted in the trash chute?
  22. Does the building have a recycling program?
  23. Can Building Management enter my condo?
  24. Where do I park?
  25. Where do my visitors park?
  26. How much are visitor parking validations?
  27. What about overnight visitor parking?
  28. Where do I pick up my mail?
  29. How are newspapers delivered?
  30. What are the elevator restrictions?
  31. Do we have shopping carts for unloading our cars?
  32. What are the policies for the social room and fitness room?
  33. How can I reserve the Social Room?
  34. Do I need to reserve the Fitness Room?
  35. Who can I contact if I am having problems with my microwave?
  1. Is smoking or drinking allowed in the common areas?

    The Regent at City Creek is a smoke-free community. Smoking is not permitted in any condominium, balcony area, common area or social room, nor on any of the grounds of the community.

    Consumption of alcoholic beverages is not permitted in any of the common areas, parking facilities, storage areas, recreational facilities, or grounds of the community.

    Suspicious smells or odors can be reported to the Building Management office.

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  2. Are pets allowed?

    Up to two birds and a 20-gallon aquarium with a reasonable number of fish are acceptable. No other pets are allowed on the premises at any time except for certified guide- or seeing-eye dogs or other similar service animals necessitated by medical conditions and as prescribed by a licensed medical practitioner, provided all such dogs or similar service animals have had all applicable and medically accepted training, classes, and courses in order to provide the applicable medical aid and help.

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  3. Can I lease or sublet my condominium?

    Yes. All leases and rental agreements must be in writing.   The lease or rental agreement should stipulate that its terms are subject in all respects to the provisions of the Condominium Declaration and to the Rules and Regulations. By signing the applicable lease or rental agreement, all tenants must agree to comply with the Condominium Declaration and to the Rules and Regulations.

    The Association must be provided with the names and contact information for each tenant prior to any move-in.

    The Association must be provided a copy of the lease or rental agreement prior to move-in, and has the right to charge fees for any administrative costs associated with a change in the occupants of a condominium.

    At any time, or from time to time, the Association may impose other prohibitions, limitations, restrictions, or requirements with respect to rentals or leases.

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  4. Can I sell my condominium?

    Yes. However, no “For Sale” or similar signs shall be permitted except in specific areas (if any) as may be expressly provided by the Association.

    Before the sale or transfer of any condominium, all assessments for the condominium that are then due and payable must be paid in full. 

    The Association has the right to charge fees for any administrative costs related to a change in the ownership of a condominium. 

    All transfers or conveyances of condos must comply strictly with all applicable terms and provisions of the Condominium Declaration. 

    At any time, or from time to time, the Association may impose other prohibitions, limitations, restrictions, or requirements with respect to the sale or transfer of condominiums.

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  5. What is the policy relating to drug and criminal activity on the property?

    Any homeowners, occupants, guests, family members, or other persons related to or affiliated in any way with the homeowner shall not engage in any unlawful activity on or around the property. The homeowner must promptly disclose all such unlawful activity in writing to Building Management so the proper authorities may be notified.

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  6. What can I do in the common areas?

    The halls, sidewalks, stairway, elevators, parking ramps, and other similar areas of the building shall not be obstructed or used for any purpose other than entrance to and exit from the condominiums.

    Loitering or causing disturbances are not permitted on the stairways or in the halls, lobbies, elevators or parking areas of the buildings. Homeowners are responsible for seeing that their visitors obey house rules while on the premises. The use of skateboards, scooters, or rollerblades in any part of the community is prohibited.

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  7. Are food and beverages allowed in the common areas?

    Food and beverages of any kind are not to be consumed in any of the hallways, stairways, elevators, or lobbies of the buildings.

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  8. Can I leave my personal property outside?

    Common areas are not to be used for storing furniture, luggage or other personal property. Personal property left in common areas will be tagged and it will be removed after 5 days. If the owner of the personal property can be identified, the person will be contacted to remove the item(s) within 5 days or Building Management may remove the personal property.

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  9. What are the noise restrictions?

    Homeowners should not make or permit any disturbing noise in the building. Homeowners should not do or permit anything to be done that would interfere with the rights, comfort or conveniences of other homeowners. The period from 10:00 p.m. to 8:00 a.m. is considered quiet courtesy hours. During this period, any activity that generates noise that unreasonably disturbs another homeowner is prohibited.

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  10. What is the window policy?

    Nothing should be thrown or emptied out of the windows of any condominium.  Nothing should be hung from the outside of the windows of any condominium.

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  11. Can I add a shade or awning to the outside of my window?

    Shades, awnings, or window guards are prohibited on the exterior of the buildings.

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  12. Are signs permitted?

    No sign or message of any kind should be displayed on or from any residence, common area, or limited common area (including any balcony), nor shall any sign or message of any kind be inscribed, painted, engraved or affixed to the exterior of any condominium, common area, or limited common area (including any balcony) except as permitted by the Condominium Declaration.

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  13. Can I use a charcoal, gas or wood burning grill?

    Cooking or any use of charcoal, gas, or wood-burning grills are not permitted on the premises of this property at any time.

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  14. What can I put on my balcony?

    Balconies should be kept clean and in a neat condition at all times. Building Management reserves the right to require the removal of any items it deems unsightly or offensive or that detract from the exterior appearance of the community. The following are examples of items not permitted on any balcony: barbeques or other fuel-burning cooking devices; antennae, satellite dishes, radio poles, and similar devices or equipment; flags and banners; holiday lights, decorations, and other similar décor; hot tubs and spas; umbrellas; sheds, playhouses and similar structures. 

    Only high-quality patio furniture that is constructed primarily of metal, glass or wood may be stored on balconies. All furniture placed on balconies should have rubber or plastic furniture tips on the legs to protect the surface of the balconies. 

    Outdoor carpeting, coverings, or similar material may not be installed on or over balconies. 

    Nothing should be hung from or attached to any railings, walls, or other portions of any balcony. 

    No rugs should be beaten on balconies, patios, or outdoor living areas nor should dust, rubbish or litter be swept from a condominium or any portion thereof off the balconies. Balconies are not to be used for storage of any kind of materials, goods, bikes, or other personal items. 


  15. Just about anything except motor vehicles or other gas-operated machinery. No gasoline, explosive or other hazardous materials may be kept in any storage unit or otherwise stored on the premises. All personal property must be stored inside an assigned storage unit. Any items left outside the storage unit may be removed by Building Management.


  16. No.  Please do not interfere in any manner with any parts of the heating, lighting or air conditioning apparatuses in the common areas.

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  17. What should I set the temperature at in my condominium when I’m away?

    During cold times whenever homeowners are away, it is required that the thermostat be set in the heating mode with the temperature at a minimum of 65 degrees. If the thermostat is set in the air-conditioning mode, the condominium will not be heated, and experience has shown that heat lines are likely to freeze.

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  18. Should I "air out" my condo?

    Hygienists recommend that homes be "aired out" on a regular basis to avoid the buildup of pollutants. This can be done by opening the hall door when it is extremely cold outside or by cracking open the sliding door or windows for a few minutes with the furnace or air conditioning fan turned on. This should be done whenever the condominium seems stuffy. It is particularly important that this be done during the air conditioning season so that there is not an excessive build-up of humidity.

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  19. How do visitors enter the buildings?

    Visitors should contact homeowners through the entry access system at the ground-level lobby doors on 100 South. Pressing 9 on the homeowner’s telephone will grant access and open the doors for the main lobby entrance into the building. 

    Homeowners are responsible for persons they permit to enter the building. Homeowners should contact Building Management if someone who they do not know enters the building while they are entering.


  20. Homeowners are responsible for the disposal of all trash and rubbish from their condominium to the collection points in each building. Collection points are located on each floor as well as the central collection point on P5.

    All trash must be put in plastic bags of suitable size and tied at the top before being thrown away. Any wet garbage must be placed in double plastic bags before disposal. The garbage bags, when full, must be at least 10% smaller than the diameter of the trash chute.


  21. No glass or other breakable material of any kind is permitted to be dropped down any trash chute, even if it is in a garbage bag. No flammable materials or liquids of any kind are permitted to be dropped down any trash chute. Any blockage in the trash chute is the responsibility of the homeowner, including blockages caused by persons associated with the homeowner.

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  22. Does the building have a recycling program?

    Homeowners are encouraged to participate in the community’s recycling program. Cardboard boxes and heavy paper items should be flattened and bagged or tied in bundles before being placed in the recycle area.  Homeowners are responsible for sorting their recyclable materials into the appropriate containers. 

    No furniture, mattresses or vehicle parts are to be left in the trash or recycle areas unless they are fully enclosed within the applicable dumpster or container. Homeowners are responsible for the disposal of remodeling debris, rugs, furniture, appliances, Christmas trees, and other large items. Such items or materials should not be placed in the dumpsters or other trash receptacles. 


  23. Building Management and its duly authorized agents have the right to enter any and all of the condominiums, limited common areas and storage units in cases of emergency originating in or threatening such condominiums or any other part of the premises, whether or not the residents of the condominium are present at the time. 

    Keys to each condominium will be maintained and secured in a locked box in the building manager’s office with prior written approval of the homeowner. These keys will be used only when a resident is locked out, to allow authorized visitors access into a homeowner’s condominium, or if a threat of fire, water damage, or any other condition may adversely affect the common elements or other condominiums. For non emergencies, authorized workers may enter a condominium only with permission of the homeowner or with 24-hours written notice. 

    No key may be removed from the locked box in the building manager’s office and used for entry, except for purposes noted above, without the consent of the homeowner. No entry shall be provided to any individual without positive identification being given to Building Management at the time of entry. The person must be listed as a homeowner, occupant, or approved person to enter the condominium. 

    No homeowner may install locks in addition to the standard door locks without prior approval of the Association.

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  24. Where do I park?

    Homeowners use the 100 South ramp to enter the parking structure. They then proceed to their designated parking space(s) located on P2, P3, or P4. Parking spaces are assigned to homeowners when they purchase their condominium. 

    Homeowners are issued an AVI card for each car and/or parking space by Building Management. Use of a parking space is at the sole risk of the homeowner. The Association has no liability to the homeowner or any other person for any claims, damages, or costs (including attorney’s fees) arising from damage, loss, theft of any vehicle or other property (including property of the homeowner), or injury to or death of any person (including the homeowner and the homeowner’s family, agents, employees, visitors, or licensees) arising indirectly out of or in any way in connection with the use of the parking space or any part of the parking garage by the homeowner or the homeowner’s family, agents, employees, visitors, or licensees unless caused by the gross negligence or willful misconduct of the Association or its agents. 

    Caution should be used when entering and exiting the parking garage; there is a delay when the garage door opens and closes. 

    Only passenger cars, small trucks, and motorcycles are to be parked in the parking spaces. No trailers, mobile homes, trucks over three quarters of a ton, boats, recreational vehicles, buses, or commercial vehicles may be left in the parking space, unless authorized in writing by the Association. No motor vehicle, trailer, or other vehicle belonging to a homeowner or guest shall be parked in a way that impedes or prevents ready access to any other homeowner’s parking space. Vehicles must be parked within the designated parking spaces. Vehicles parked outside the lines or occupying more than one space or blocking traffic will be subject to towing at the homeowner’s expense. 

    Homeowners and guests are to obey the parking regulations posted. No homeowner shall use or permit any family, guests, or other persons to use parking spaces of other homeowners unless permission from such homeowner is procured in advance. Homeowners are not to use visitor, office, or retail parking. If homeowners park in visitor, office, or retail parking areas, they will be charged at the posted rates. Homeowners are never to loan parking access or AVI cards to other people. 

    All vehicles parked in reserved parking spaces must be highway drivable and currently and properly licensed. Current license plate numbers and vehicle descriptions must be registered with the Building Management office. 

    All vehicle doors and windows must be locked while unattended. 

    Failure to obey all laws, rules, and management directives can result in warnings, fines, barreling, and towing of the vehicle at the homeowner’s expense. All fines will be charged to the homeowner’s account. The homeowner shall not perform repairs to vehicles on the property or allow them to be performed by others on the property.


  25. Visitors enter the parking structure through the ramp located on 100 South, proceed to level P2, and park in designated visitor parking areas. Vehicle access to the parking structure is not available after the posted closing hours of City Creek Parking. Visitors may find alternative after-hours parking in the Eagle Gate Parking Terrace located at 143 Social Hall Avenue or on the street. 

    Visitors should use the elevators to exit the parking area and go to the front of the appropriate building for entry into The Regent at City Creek. Visitors then use the entry access system at the main lobby doors to contact the homeowner and gain entry into the building.

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  26. How much are visitor parking validations?

    Homeowners can obtain parking validations for their visitors from Building Management. Residential visitor validations are different from those distributed to retail and office tenants and are not interchangeable. Visitor validations expire after three months. 

    Currently, one validation allows two hours of parking at a cost of $1.00 or five hours of parking at a cost of $2.00 (Building Management reserves the right to change the pricing of validations at any time it deems necessary in the future.) Parking validations are for the use of residential visitors only. Abuse of these validations may result in termination of the homeowner’s parking rights. 

    Homeowners can obtain extra AVI cards from Building Management for overnight or weekend guests. Building Management has a limited number of AVI cards, which are available on a first-come first-served basis. These cards can be distributed to the guests for use while they are staying with the homeowner for an extended period of time. The fee for one night of use is $5.00 per AVI card. It is important that homeowners return these AVI cards to Building Management upon the departure of their guests. Building Management may charge a reasonable fee for any lost or unreturned AVI cards.

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  27. What about overnight visitor parking?

    Overnight or weekend guests should park in the designated residential parking stalls located on level P2 of the parking structure under The Regent at City Creek. If visitors park in any other area on P2, they will be charged at the normal rate for the City Creek Parking. Overnight parking is also available at Eagle Gate Parking Terrace at a cost of $5.00 per night.

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  28. Where do I pick up my mail?

    Mailboxes are located in the first floor lobby of the The Regent building. Regular U.S. Postal Service is delivered to these mailboxes. Packages too large to fit in a homeowner’s mailbox may be placed by the mail carrier in a parcel box in the lobby, and a key will be left in the mailbox with a note from the mail carrier notifying the homeowner of the delivery and the location of the parcel. Packages that are too large to fit in the parcel boxes will not be left in the mailbox area. 

    Private carriers, such as Federal Express and UPS will deliver packages by using the visitor access system to call the residence. If the homeowner is not home for the delivery, arrangements will need to be coordinated directly with the carrier. 

    Packages may not be left in the lobby for the mail carrier to pick up. 

    Building Management and its employees will not accept packages for homeowners unless the homeowner signs a Package Release Form.

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  29. How are newspapers delivered?

    Building Management works with local newspaper carriers to facilitate delivery to homeowners’ doors. Newspapers can be ordered online at www.mediaoneutah.com or by calling MediaOne at 801-204-6100. 

    Newspaper and postal services should be stopped if the homeowners will be away for an extended time.

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  30. What are the elevator restrictions?

    Use of elevators to move household items in or out should be coordinated with the building manager. 

    Elevators doors should not be propped open with any object. Elevator occupants are not to jump, force the doors, press more floor buttons than needed, or use the telephone unless there is an emergency. 

    During a fire alarm, the elevators are not to be used. Stairs should be used to exit the building.

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  31. Do we have shopping carts for unloading our cars?

    A shopping cart has been provided for each parking level and is to be stored in and returned to the elevator lobby on the parking level where it was found. These carts are for the convenience of the homeowners in transferring groceries and other items from automobile to the condominium or storage units. No shopping carts, dollies, or other items provided for the homeowner’s convenience shall be left in the elevators or halls. 

    After use, each shopping cart should be promptly returned to the elevator lobby on the parking level from which it originated. 


  32. What are the policies for the social room, events room, fitness room and the pool?
     
        The recreational facilities are for the sole use of homeowners and homeowners’ parties.
        Building Management reserves the right to set up a reservation system for the use of any or all of the recreational facilities: the Social Room, Event Room, and the Fitness Room. Use of these facilities is subject to the days and hours as determined by the Association.
        The recreational facilities are used at the risk of the homeowner or the homeowner’s party. The Association is not responsible in any way for any damages, accidents, and injuries caused by their use (either directly or indirectly). Homeowners and homeowners’ parties agree to exercise all due care for their own safety at all times. In consideration for homeowners and homeowners’ parties being permitted to use the recreational facilities, all homeowners and homeowners’ parties fully and completely release, waive, relinquish, and discharge the Association and Building Management and all representatives, agents, officers, directors, employees, members, affiliates, subsidiaries, parent companies, and the successors and assigns of each of the foregoing from all present and future claims, costs, damages, expenses, injuries, and liabilities resulting from (either directly or indirectly) participation or use of any of these recreational facilities. Any use of the recreational facilities constitutes the user’s manifest agreement and consent to the terms of the Rules and Regulations.
        Homeowners and homeowners’ parties should not use the recreational facilities if the health, medical condition, medical treatment, or prescription medicine of the homeowners or of the homeowners’ parties make use of the facilities dangerous. By using the recreational facilities, each homeowner and homeowner’s party grants permission to the Association to summon or provide at the homeowner’s or homeowner party’s expense, medical personnel and medical treatment in connection with the use of the recreational facilities, but Building Management has no actual duty to do so.
        The Association reserves the right to prohibit homeowners and homeowners’ parties from using any or all of the recreational facilities if they violate any Rules and Regulations or if they are not current in the payment of all applicable assessments.
        No horseplay or other dangerous or offensive activities are permitted in the Social Room, the Event Room, or the Fitness Room. Courtesy and respect to others must be observed at all times while in the Recreational Facilities.
        No persons under the age of 14 are permitted in the Fitness Room unless accompanied by a mature adult who can be responsible for their safety.
        Before undertaking any exercise program, homeowners should consult with their physicians. Homeowners will be exercising at their own risk. All exercise equipment must remain in place. Please notify Building Management if any equipment is not working properly. Please wipe down exercise equipment after each use.
        Use of the Social Room, the Event Room, and the Fitness Room and their facilities are subject to the days and hours determined by the Association.
        Music is allowed in the Social Room, Event Room and in the Fitness Room, but strict noise control must be maintained at all times and music kept at a level that will not disturb others using the facilities or other residents.
        Chairs and other furniture in the Social Room, the Event Room, and the Fitness Room should not be removed or used by any homeowner or homeowner’s party in any way not permitted by the Association.
        Stacked chairs, folding chairs, or other recreational facility equipment are not to be taken from the premises. Stacking furniture in the hallways is against fire codes. 

    To reserve any facilities, please contact Building Management or click on the “Calendar” link.

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  33. How can I reserve the Social Room?

    The Social Room is available for use by reservation only. The Social Room will be available for reservations between 8:00 a.m. and 10:00 p.m. each day. During reserved times, the homeowner must be present and in charge and is responsible while the Social Room is occupied.

    Reservations can be made online or by calling the Building Management office at 801-532-3074 NO MORE THAN 90 DAYS in advance. The time of starting and ending, the name of the homeowner responsible, type of event, and the expected number of guests (not to exceed 35) must be listed. Should heavy demand for these recreational facilities become a problem, Building Management reserves the right to limit the number of reservations per homeowner in each facility in any given month.

    Recreational facilities may be scheduled for a maximum of four (4) hours per event, plus reasonable preparation and clean-up time. After the event, the homeowner is to clean the Social Room and place it back in its original order prior to the posted closing time of the recreational facility. The homeowner will be charged a minimum fee of $25.00 for any damage incurred in the recreational facilities, or for any additional cleaning that must be performed by Building Management.

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  34. Do I need to reserve the Fitness Room?

    No. Access is first-come first-serve. Homeowners will be able to use their entry card to access the Fitness Room.

    No persons under the age of 14 are permitted in the Fitness Room unless accompanied by a mature adult who can be responsible for their safety. Before undertaking any exercise program, homeowners should consult with their physicians. Homeowners will be exercising at their own risk. All exercise equipment must remain in place. Please notify Building Management if any equipment is not working properly. Please wipe down exercise equipment after each use.

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  35. Who can I contact if I am having problems with my microwave?

    Please let Building Management know if you are having any problems with the microwave in your condominium not functioning properly. Please note how you were using your microwave, and what the problem was. The manager can be contacted at 801-532-3074 or by email at manager@theregenthoa.com.

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